Customer Service Consultant

JOB DESCRIPTION OF A CUSTOMER SERVICE CONSULTANT FOR SPA OUTLET

•             Answering phone calls

•              Make appointments for new and regular customers

•             Record in new appointments, rescheduling or cancellation in the appointment schedule

•              Make phone calls or sms/whatsapp reminders for the following day’s appointments

•              Assist to check-in and verify customers’ personal particulars

•             Assist to ask customers to complete an on-line customer feedback survey upon completion of treatment

•              Familiar with spa promotions, treatments and T&Cs

•              Familiar with spa software

•              Handle customers queries and complaints

•              Make service calls to regulars for monthly birthday treat

•             Serving of beverages to customers

•              Handle settlement of the credit card terminals for closing

•              End of day reporting to management

Salary: $1800 – $3000

Tagged as: customer service